Oh the hypocrisy! I hope your online casino gets shut down and I will be notifying the commission exactly what you are doing. you don’t respond to private emails and customers, but you will respond to public comments. Shame on you Harrahs for how you tread your customers! To Harrahs Management: Don’t even respond to this review because you are only sorry you have someone pointing out what you have known for months. They have fallen apart, won’t invest limited capital to answer customers and they will not be getting any additional chances. It’s clear what is going on here, and this is coming from a long time player and supporter of the brand. Good luck getting a response or answer with regard to your withdrawal. Management simply does not care, and when you have withdrawal problems, good luck getting your money. The NJ Casino Commission should revoke their operating license. They claim they have little customer service due to corona virus, but the truth is this is a NJ licensed casino and to use that excuse for 6 consecutive months is unacceptable. Horrible customer service, no response to emails and limited availability. I’ve been with Harrahs for years and can tell you to avoid this casino at all costs.
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